IP Telephony Engineer Sênior (4787)

Come work for a large global financial and insurance products company! This is your chance !! Start a successful career in a renowned company in the international market! Great opportunity! Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

This role previously supported traditional Cisco IP telephony engineering and system design. Following migration from Cisco to Content Guru, the position has shifted to Verint PCI compliance and onboarding work, with occasional legacy Cisco telephony coverage during the transition. As the environment continues moving away from traditional Cisco telephony, the role is expected to concentrate increasingly on Content Guru support. Business Context and Key Challenges: Supports telephony environment as it transitions from Cisco IP telephony to Content Guru, with a near-term focus on Verint compliance and onboarding; First 3–6 months: drive Verint PCI compliance activities and onboarding, provide occasional Cisco telephony engineering coverage, and begin building Content Guru support capability; Key priorities: Verint PCI compliance and onboarding, ramping Content Guru support, and winding down traditional Cisco telephony engineering scope. Key Responsibilities: Lead Verint PCI compliance activities for the US telephony/recording environment, including configuration, validation, and audit readiness; Manage Verint onboarding for new sites, systems, and users as part of the compliance program; Provide occasional Cisco IP telephony engineering and system design coverage during the Cisco-to-Content Guru transition; Build up Content Guru platform support and engineering capability as the environment shifts away from Cisco telephony; Design, test, and validate PCI DSS controls across recording and IVR platforms; Partner with compliance and security teams to document and remediate PCI-related findings; Provide technical guidance on telephony architecture decisions through the multi-platform transition period.

Required Skills and Qualifications: Hands-on IP telephony engineering (Cisco UCM/CUBE/voice gateways) at principal level, including system design experience; Verint recording/compliance platform experience, including PCI DSS control implementation and system onboarding; Working knowledge of PCI DSS requirements as applied to telephony and call recording environments; Exposure to Content Guru or a comparable cloud CCaaS platform, or demonstrated ability to ramp quickly on new telephony platforms; Fluent English, written and spoken: able to work directly with US business and compliance stakeholders and interview in English; Experience collaborating across international, multicultural teams and time zones; Strong ownership and autonomy, able to operate independently on compliance-driven deliverables with minimal supervision. Preferred Skills: Direct hands-on experience with the Content Guru platform; PCI DSS certification or QSA-adjacent audit exposure; Experience in insurance or other regulated, enterprise-scale environments; Cisco voice certifications (CCNP/CCIE Collaboration) from prior telephony engineering work. Experience Requirements: 8+ years in IP telephony engineering, with principal-level ownership of system design and architecture decisions; Demonstrated delivery in a compliance-driven capacity (PCI DSS or comparable regulated framework); Track record supporting platform migrations/transitions (e.g., legacy telephony to cloud CCaaS) in enterprise environments. Education and Certifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent hands-on experience; PCI DSS-related and/or Verint certifications preferred; Cisco voice certifications (legacy skillset) a plus. Working Model and Collaboration: Main stakeholders: compliance/security teams, Verint platform team, and the Content Guru transition team; Flexibility expected around compliance audit windows, Verint onboarding events, and occasional legacy Cisco telephony support.