Senior Support Engineer

Meet the YozmaTech YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us. Our client are looking for a Senior Support Engineer with strong system administration and troubleshooting skills to join our growing team. You’ll work directly with Fortune 100 customers to investigate and resolve technical issues related to the client’s platform. This includes working across a variety of environments from Linux systems and Kubernetes clusters to IAM integrations and secure access workflows. You’ll act as a key technical contact in helping customers maintain operational stability and get the most out of their deployment. The client delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. Trusted by Fortune 100 companies and industry leaders, the ckient is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches – compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank. Key Requirements: 4+ years of experience in technical support, System Administration, or a similarcustomer-facing technical role; Solid hands-on experience managing Linux-based systems in production environments; Proficiency with Kubernetes, Terraform, Docker, and shell scripting; Working knowledge of IAM concepts, authentication protocols, and API interactions; Experience with at least one major cloud provider (AWS, Azure, or GCP); Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions); Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis; Excellent written and verbal communication skills in English (B2 or higher); Preferred Qualifications: Exeprience supporting SaaS platforms or security-focused products; Exposure to cybersecurity domains such as: Identity Providers (Okta, Ping), Secrets and Certificate Management (PKI, KMS, CMS), Zero Trust Architecture (ZTA) and Privileged Access Management (PAM), Hardware Security Modules (HSM); Familiarity with IaC and automation tools (CI/CD, Terraform, Ansible, etc.); Scripting or light programming skills (Python, Bash, or similar); Experience working directly with enterprise customers in a production critical environment; What you will do: Investigate and resolve support cases involving the client’s SaaS platform, including secret access, authentication issues, certificate workflows, and remote access; Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools; Analyze logs and platform behavior to isolate root causes and deliver actionable solutions; Support customers with secure configuration and best practices; Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs; Contribute to internal tooling, team processes, and customer-facing knowledge base articles; Be available to support critical issues outside of core hours, as needed; Develop runbooks to streamline troubleshooting and improve the customer experience; Interview stages: HR Interview; Technical Interview; Home Assignment; Assignment Review; Reference Check; Offer. Why Join Us? At YozmaTech, we know that great companies are built by the people who create the environment where teams can truly thrive. We’re a global company expanding across multiple markets, and our internal teams play a key role in shaping how we grow, collaborate, and support both our clients and developers. Here, your ideas matter. We encourage initiative, experimentation, and ownership. If you see a better way to do something — we want you to build it. You’ll work closely with leadership, influence real decisions, and help develop new directions for the company. From day one, you’ll get: The opportunity to launch initiatives and shape internal processes A collaborative international team that values ownership and trust Exposure to global markets, startups, and innovative tech companies Space to grow your role and take on new responsibilities as the company evolves After You Apply Our hiring process is clear and respectful. You’ll always know who you’re meeting, what the role involves, and how you can contribute to the company’s growth. Everyone’s Welcome We believe diverse teams build stronger companies. At YozmaTech, we create an environment where different perspectives are valued and everyone can grow. ​​​​​​​ Ready to grow with us? Let’s talk. Your next chapter at YozmaTech could start here. Pagamento: Até R$30.500,00 por mês Local do trabalho: Remoto