Blue Yonder Technical Analyst – Supply Chain

This role is responsible for the maintenance, stability, and performance of the client’s existing Blue Yonder (formerly JDA) supply chain planning and fulfillment solutions. The ideal candidate will work closely with the Solution Architect and business stakeholders to provide escalated technical support, troubleshoot and resolve functional and technical issues, translate business needs into effective technical solutions, and help ensure the overall health and reliability of the client’s Blue Yonder environment. Technical Support Provide Level 2 and Level 3 technical support during testing cycles and post-go-live phases. Investigate, troubleshoot, and resolve system issues in a timely manner. Support the stability, performance, and ongoing maintenance of Blue Yonder solutions. Solution & Business Collaboration Work under the guidance of the Solution Architect, executing technical tasks and contributing to solution design and support activities. Collaborate directly with business stakeholders to understand requirements and business challenges. Challenge requirements when appropriate and recommend better alternatives within standard Blue Yonder capabilities, whenever possible. Data Management & Integration Manage data integration and transformation processes. Develop and maintain interfaces between Blue Yonder and other enterprise systems, including ERP platforms and external data sources. Support troubleshooting and maintenance of existing integrations. Customizations & Enhancements Develop and maintain custom extensions, reports, and interfaces using relevant Blue Yonder development tools and scripting languages. Contribute to enhancements and technical improvements within the Blue Yonder environment. System Maintenance & Performance Perform routine system health checks. Conduct performance tuning, troubleshooting, and technical analysis to ensure optimal system operation. Support ongoing system maintenance and stability. Documentation Create and maintain detailed technical documentation, including:Design specificationsTest scriptsDeployment runbooksTechnical support documentation Design specifications Test scripts Deployment runbooks Technical support documentation QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education Bachelor’s degree in Management Information Systems, Computer Science, Business, or a related field, or equivalent professional experience. Professional Experience 3–5 years of experience in a Supply Chain IT systems analysis function, specifically with Blue Yonder SCPO or similar supply chain planning solutions. Proven experience in a technical role supporting or implementing Blue Yonder (formerly JDA) solutions. Domain Knowledge Experience or strong understanding of one or more of the following areas is preferred: Supply Chain Demand Planning Fulfillment Warehouse Operations Logistics Experience within a wholesale distribution and/or retail environment is an added plus. Technical Skills Proficiency with SQL / PL-SQL Experience with RDBMS Understanding of Cloud Architecture Experience with Korn Shell (KSH) scripting Experience with batch scheduling design and support Experience with Blue Yonder SCPO / JDA or similar supply chain planning solutions Soft Skills Ability to storyboard complex technical problems and communicate them effectively to executives and business stakeholders. Excellent written and verbal communication skills. Ability to lead discussions, present ideas, and interact effectively with stakeholders at all organizational levels. Strong analytical and problem-solving skills. Ability to quickly learn new applications, technologies, and software. Ability to work effectively both independently and as part of a team. Strong organization, time management, and project estimation skills. Ability to work effectively under pressure and meet deadlines as both an individual contributor and team member. Who is Insi? We are a consulting firm specialized in digital evolution. But above all, we are a company of people. People who listen before proposing. Who focus on what truly matters before presenting solutions. Who measure success by what has genuinely changed, not simply by what has been implemented. With more than three decades of history and a global presence, we believe that true transformation begins within: within people, teams, and organizations — and it is this conviction that guides every decision we make, every project we deliver, and every person we develop. Why build your career at Insi? Because here, you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders have the opportunity to engage with different technologies, take part in challenging projects, bring new ideas, and work from anywhere in Brazil — and (why not?) the world. We are recognized as one of the best companies to work for in Brazil by Great Place to Work and are among the top 10 employers in Brazil according to TIME magazine. What are our values? We are people serving people We think and act like owners We have a strong drive for performance We grow and learn together We pursue excellence with simplicity We act with creativity and innovation Everyone is welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or any other characteristic. We want you to grow with us in a welcoming environment full of opportunities. If this resonates with you, then #ComeBeAnInsi!