Level 3 Technical Support (Microsoft Cloud Environments)

Please note: Only Cv's in English will be revised! About the Opportunity We are a Canadian technology company and trusted IT partner for healthcare practices, serving dental, medical, and veterinary clinics across Canada and the U.S. We are hiring a Level 3 Technical Support Specialist with strong experience in Microsoft Azure/Entra ID, Intune, PowerShell scripting, and workstation/server cloud migrations. The role requires hands-on experience managing Intune MDM environments, enterprise identity and device management, advanced troubleshooting, and cloud migration projects. The successful candidate will work directly with clients, providing technical support and implementation assistance through remote sessions. Key Responsibilities

• Provide Level 3 remote technical support to international clients via phone and video calls
• Troubleshoot and manage Azure Active Directory (Azure AD) environments
• Support hybrid identity scenarios involving Active Directory and Azure AD synchronization
• Configure, manage, and troubleshoot Microsoft Intune (MDM/MAM) environments
• Manage device enrollment, compliance policies, configuration profiles, and application deployment through Intune
• Support workstation and server migration projects into Microsoft cloud environments
• Perform advanced troubleshooting for Windows workstations and Windows Server environments in hybrid or cloud-based setups
• Develop and maintain PowerShell scripts for automation, administration, and troubleshooting
• Support Microsoft 365 security and access control policies related to identity and device management
• Document cases, technical procedures, and solutions clearly and professionally
• Provide guidance and escalation support to Level 1/2 technicians when required

Mandatory Requirements

• Fluent English (mandatory) for daily communication with international clients
• Strong experience in Microsoft Intune, including full Intune MDM environment management
• Strong experience with Azure Active Directory (Azure AD)
• Proven experience supporting hybrid environments (Active Directory + Azure AD)
• Experience with workstation and server migration projects into cloud environments
• Strong PowerShell scripting skills for automation and administration
• Solid knowledge of Windows Server and Windows 10/11 Pro enterprise environments
• Excellent troubleshooting skills and ability to handle complex technical escalations
• Strong communication skills, professional attitude, and customer service mindset

Nice to Have

• Experience with Azure infrastructure services (VMs, networking, storage)
• Experience with Microsoft Entra ID (conditional access, identity governance concepts)
• Experience with Microsoft Defender for Endpoint integration with Intune
• Microsoft certifications such as: Azure Administrator Associate, Microsoft 365 Certified: Endpoint Administrator Associate, Windows Server or Security-related certifications
• Experience working in MSP environments or enterprise IT support teams.

What We Offer

• 100% remote contract opportunity with international standards

Job Types: Full-time, Permanent Pay: R$7,000.00 - R$8,000.00 per month Work Location: Remote