Senior Application Support Engineer / Tier 3

We are looking for a Senior Application Support Engineer / Tier 3 to handle complex production issues, lead Tier 3 support operations, and mentor technical engineers. Responsibilities Lead Tier 3 support operations and maintain technical quality standards. Investigate and resolve complex production incidents across cloud, web, and enterprise applications. Mentor Tier 3 engineers and assist with advanced troubleshooting. Review tickets and manage escalations to engineering and product teams. Identify root causes and work with developers to prevent recurring issues. Improve troubleshooting processes and maintain technical documentation and runbooks to reduce MTTR. Requirements 5+ years of experience in Application Production Support, including technical leadership or mentoring. Strong troubleshooting experience with .NET (C#), Next.js, and React applications. Hands-on experience with Microsoft Azure. Experience with Salesforce integrations, data flows, Salesforce Commerce Cloud, Salesforce Revenue Cloud Advanced, and Apex. Strong knowledge of REST APIs, system integrations, and advanced SQL, including query optimization. Experience with monitoring and logging tools such as Datadog, Splunk, or Azure Application Insights. Strong debugging, root cause analysis, and incident management skills. Ability to collaborate with engineering teams and communicate technical issues clearly. What We Offer Fully remote work and flexible working hours. Paid vacation and sick leave. Professional development and learning opportunities. Collaboration with international teams and clients. Job Type: Full-time Pay: R$17,600.00 - R$27,500.00 per month Work Location: Remote

Lead Tier 3 support operations and maintain technical quality standards. Investigate and resolve complex production incidents across cloud, web, and enterprise applications. Mentor Tier 3 engineers and assist with advanced troubleshooting. Review tickets and manage escalations to engineering and product teams. Identify root causes and work with developers to prevent recurring issues. Improve troubleshooting processes and maintain technical documentation and runbooks to reduce MTTR.

5+ years of experience in Application Production Support, including technical leadership or mentoring. Strong troubleshooting experience with .NET (C#), Next.js, and React applications. Hands-on experience with Microsoft Azure. Experience with Salesforce integrations, data flows, Salesforce Commerce Cloud, Salesforce Revenue Cloud Advanced, and Apex. Strong knowledge of REST APIs, system integrations, and advanced SQL, including query optimization. Experience with monitoring and logging tools such as Datadog, Splunk, or Azure Application Insights. Strong debugging, root cause analysis, and incident management skills. Ability to collaborate with engineering teams and communicate technical issues clearly.

Fully remote work and flexible working hours. Paid vacation and sick leave. Professional development and learning opportunities. Collaboration with international teams and clients. Job Type: Full-time Pay: R$17,600.00 - R$27,500.00 per month Work Location: Remote